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1. Q : What can I do when I found the product was damaged in the transportation?
A: You must check the product before signing for it. You can ask for compensation right now. Then take some photos of the package and product, we will help you to solve the problem.
2. Q : How can I track my order?
A : In the upper right corner,there is a link named "My Orders",click it and follow the guide.
3. Q : Do you offer quality warranty?
A : Of course we offer quality warranty for our products. If there is any problem with the quality, we will help you to solve it or refund you.
4. Q : When the product will be shipped?
A : In general the product will be shipped by 1~2 days after we receiving the payment. If there is special situation, we will inform you as soon as possible.
5. Q : Can you accept to use my own freight forwarder?
A : Yes.please contact our CS for detail.
6. Q : Who will be responsible for customs?
A : Customer will be responsible for customs.
7. Q : When can I get a quotation?
A : On weekdays the quotation will be offer in 24 hours after we receive the inquiry. Please fill in your right email address.
8. Q : What is the valid date of the wholesale quotation?
A : The quotation is effective in a 2 weeks. If you are satisfied with the price, please place your order in 2 weeks.