Return Policy

Nocondition return in 7 days

After the receipt of the goods,buyers can return goods without any reason in 7 days(excluding special goods).The buyer should pay for the delivery cost of the return and shipment and can’t influence the article sale of the goods.
 

1 years quality warranty and free-repair

All products from our company have 1 year quality warranty and free-repair for quality problems. The buyer pay for the delivery cost to Elecok.com while Elecok.com pay for the delivery cost to the buyer.

Repair 

For the original brand new goods, any quality problem in 1 year, please contact the local after-sales service station of the goods to solve it. You can also return it to Elecok.com and ask Elecok.com help deal with it and pay for the delivery cost to Elecok.com. For the second hand goods, return to 1.

Logistics damage

The buyer should inspect the appearance and accessories of the goods carefully after receiving the goods. If the appearance is damaged, please offer the photos to Elecok.com and report it to the logistic company. Elecok.com will claim the logistic company depending on the evidence that the buyer offered.

 

Disclaimer

If the buyer’s local customs ask for the custom duties while the goods shipped, the buyer should solve it by themselves. If the buyer doesn’t handle in time but ask for return the goods, Elecok.com have the right to refuse.

Any one of the following situations doesn’t belong to the scope of warranty

A out of the warranty period;

B damaged because of wrong way to use or maintenance;

C damaged because of the repair by non manufacturers designated repair point;

D changed products’ serial number without agreement;

E the goods don’t match with the type or serial number;

F damaged because of the force majeure;

G no quality problems, such as not satisfy the color, appearance, shape or compatibility question.

H Elecok.com don’t provide data safety service for the goods with memory function products.