Frequently Asked Questions
1.
What should I do if I receive a damaged product?
Please inspect the package before signing for it. If you notice any damage, refuse the delivery and request a damage report. Then take clear photos of the package and product and send them to us — our team will assist you with a replacement or compensation.
2.
How can I track my order?
At the top right corner of the website, click the “My Orders” link and follow the instructions to view your order status and tracking information.
3.
Do your products come with a warranty?
Yes, all products come with a warranty. If any quality issue occurs, we will provide support, arrange a replacement, or issue a refund where applicable.
4.
When will my product be shipped?
Most orders are shipped within 1–2 business days after payment is received. If there is any delay or special situation, we will notify you promptly.
5.
Can I use my own freight forwarder?
Yes. Please contact our customer service team with the details of your preferred freight forwarder.
6.
Who is responsible for customs duties?
Import duties, taxes, and customs fees are the customer’s responsibility. These charges vary by country and are not included in our product prices. Please ensure you comply with local import regulations.
7.
When can I receive a quotation?
On business days, quotations are typically provided within 24 hours after we receive your inquiry. Please ensure your email address is correct so we can contact you.
8.
How long is the wholesale quotation valid?
A wholesale quotation is valid for 2 weeks. If you are satisfied with the offer, please place your order within this period.