14-Day Return Policy

Customers have the right to withdraw from the contract within 14 days without providing any reason.
The withdrawal period ends 14 days after the day you receive your order.
Products must be returned in good condition, unused, and in their original packaging, except in cases of quality defects.
Buyers must send the goods back within 14 days after notifying us.
If your order includes multiple items delivered separately, the 14-day period begins when the last item is received.

How to exercise the withdrawal right

To exercise your 14-day withdrawal right, please contact us:
Email:[email protected]
Phone:+86 755-86211480

You may use the model withdrawal form, but it is not mandatory.
Please include:
Your name
Order number
The product(s) you wish to return

Return Address

Please do not return any product without prior confirmation from our customer service.
The confirmed return address (located in Shenzhen, China) will be provided after customer service approval.
Administrative address only - do not send returns here without prior confirmation:
ELECOK CO., LIMITED
Room 1007, Xiwan Building
No. 15 Jinhai Road, Bao'an District
Shenzhen, Guangdong 518102
China

International returns may require longer transit times due to shipping distances and customs clearance procedures.

Liability for Impairment

You are responsible for any reduction in the value of the product resulting from handling that goes beyond what is necessary to determine the nature, characteristics, and proper functioning of the product.

Return Shipping Costs

The buyer is responsible for return shipping costs when exercising the 14-day withdrawal right.

If the product has quality issues, ELECOK CO., LIMITED will cover the return shipping cost.

We recommend that customers keep a proof of shipment when returning a product.

Import duties or import VAT may be charged by customs and are not included in our product prices.

We will also reimburse the cost of the least expensive standard delivery method we offer when the 14-day withdrawal right is exercised, in accordance with applicable EU/EEA rules.

Refunds

Refunds will be issued within 1–2 business days after we receive and inspect the returned item(s), and no later than 14 days from the date we are notified of your withdrawal.

Refunds will be processed using the same payment method used for the original purchase.

No additional fees will be deducted from the refund, except for return shipping costs where applicable.

Exceptions

Custom-ordered or special-order components are non-returnable.

Integrated circuits (ICs) and sensitive components that were soldered, installed, or altered cannot be returned.

Free Replacement or Full Refund Policy

Product cannot be used during the warranty period due to quality issues

Product is damaged during transit

Product is not delivered on time due to reasons on our side

Process for Free Replacement or Full Refund

Buyers contact our customer service by email to describe the problem and provide evidence (clear photos, screenshots, or video)

We will check the problem within 1 working day. For eligible cases, we will process a free replacement or full refund within 1–2 business days

If a return is required, we will cover the return shipping cost

Standard Withdrawal Form

Please do not send packages to the address below without prior confirmation.

— To: ELECOK CO., LIMITED
— Email: [email protected]
— I hereby notify my withdrawal from the contract for the following product(s):
— Order Number:
— Product(s):
— Consumer's Name:
— Consumer's Address:
— Date of Receipt:
— Date of Withdrawal:
— Signature (only if submitted on paper)

Contact Information:
Email: [email protected]
Phone: +86 755-86211480
Company: ELECOK CO., LIMITED

Model	M471A2K43CB1-CRC
Brand	SAMSUNG
Desc	M471A2K43CB1-CRC 16GB 2RX8 PC4-2400T-SE1-11 M471A1G43EB1-V051 16GB 260P PC4-19200 CL17 16C 1024X8 DDR4-2400 2RX8 1.2V sodimm Asus p P2530UJ P2530UA P4540UQ P5430UA/P5430UF Medion erazer X7849 md 60255) Asus zenbook UX501VW UX510UW UX510UX Asus zenbook UX310UA UX310UQ UX390UA Asus zenbook UX501VW UX510UW UX510UX Asus zenbook UX3410UA Lenovo Thinkpad S1 yoga exone go business 1545 ii 1735 1735 Lenovo fru 01FR302 T470 P50 P70 P51 P71 Lenovo Thinkpad T570 T580 T480 HP thin client T630/probook 430 G4 HP probook 430 G5 440 G4 440 Dell optiplex 3050 ALL-IN-ONE 3000 Dell optiplex 3050 micro form factor 3000 se. Dell optiplex 5050 micro form factor 5000 se. Dell optiplex 5250 micro form factor 5000 Dell optiplex 7050 micro form factor 5000 se. Dell optiplex 7450 micro form factor 5000 se. Dell xps one 27 ALL-IN-ONE (7760) Dell inspiron 13 - 5378 5379 Dell inspiron 15 - 3567 Dell inspiron 15 - 5567 5578 5579 Dell alienware 13 R2/R3/15/17 R3 Dell latitude 5280 5290 5480 Dell latitude 5490 5580 5590 Dell latitude 7280 7290 7390 Dell latitude 7480 7490 7520 Dell precision 3520 5520 Dell vostro 3568 5568 apple imac 19 1 5K 2017 ram so dimm Medion erazer X7853 Medion erazer X7855 Medion erazer X7857 Medion akoya P3403
Other Name	M47LA2K43CBL-CRC

M471A2K43CB1-CRC 16GB 2RX8 PC4-2400T-SE1-11 samsung