Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit or make a purchase from elecok.com.

This Policy complies with:

EU General Data Protection Regulation (GDPR)
UK GDPR

Data Controller

ELECOK CO., LIMITED
Email: [email protected]
Phone: +86 755-86211480
We are responsible for storing and processing your personal data.

1. Information We Collect

We collect the following personal information when you use our site:

1.1 Information You Provide

Name
Shipping address
Email address
Phone number
Payment information (processed securely by third-party providers)
Order details
Messages sent to customer support

1.2 Automatically Collected Information

IP address
Browser type
Device information
Pages visited
Cookies & tracking technologies

1.3 Cookies

We use several types of cookies to ensure proper website functionality and improve your experience:
• Necessary cookies: essential for authentication, cart functions, and security.
• Analytics cookies: used to measure traffic and analyze site performance.
• Marketing cookies: used for advertising, including Google Ads, Meta Pixel, or other third-party platforms.
You may accept, reject, or manage cookies at any time via our cookie banner or your browser settings.

All personal data collected either comes directly from you or is generated automatically through your use of our website.
We may use third-party advertising cookies (e.g., Google Ads, Google Analytics, Meta Pixel) to measure campaign performance or display personalized ads.

2. Legal Basis for Processing (GDPR Article 6)

We process your data under the following lawful bases:

Contract performance: To fulfill your order
Legal obligations: Tax, fraud prevention, logistics documentation
Legitimate interests: Improve website performance and customer service
Consent: Email newsletters, cookie tracking
Vital & security interests: Fraud / abuse prevention
You may withdraw your consent at any time by clicking "Unsubscribe" in emails or by adjusting cookie settings.
We never use your personal data for purposes not described in this Privacy Policy.

3. How We Use Your Information

3.1 Internal Use

We use your information to:

Process and deliver your orders
Provide customer support
Improve website content and usability
Maintain internal accounting and analytics
Prevent fraud and unauthorized activity

3.2 Communication

We may send:

Order confirmations
Shipping updates
Customer service replies
Service-related notifications

You may unsubscribe from marketing emails at any time.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We only share your information with trusted third parties necessary for our business operations:

4.1 Logistics Providers

To deliver your orders, we may share your name, address, phone number, and email with carriers such as DHL, FedEx, UPS, EMS, and local postal services.

4.2 Payment Processors

Your payment information is processed securely by third-party services such as credit card processors, PayPal, and other secure payment gateways. We do not store your full card details.

4.3 Technical & Security Providers

We may use third-party providers for website hosting, data analytics, security monitoring, and content delivery networks (CDN).

4.4 Legal Requirements

We may disclose information if required by law, regulation, or court order.

4.5 Mergers or Acquisitions

If ELECOK CO., LIMITED undergoes a merger or sale, your data may be transferred to the new entity under the same privacy protections.

5. International Data Transfers (GDPR)

Since we operate from China, your personal data may be transferred internationally.

We take appropriate security measures, including:
- Secure encrypted transmission
- Contractual protections with service providers
- Transfers only to trusted partners that comply with GDPR or equivalent safeguards

International transfers are carried out in accordance with EU Standard Contractual Clauses (SCC) or equivalent safeguards.

6. Data Retention

We retain your personal data only as long as necessary:

Order records: 5–10 years (legal requirement)
Customer accounts: until deleted by the user
Email communication: until no longer needed
Cookies: according to your browser settings

When data is no longer required, we securely delete or anonymize it.

7. Your GDPR Rights (EU & UK Users)

You have the right to:

Access your personal data
Correct inaccurate data
Delete your data ("Right to be forgotten")
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time

To exercise these rights, contact: [email protected]
We respond to all verified requests within 30 days.

8. Protecting Your Information

We use industry-standard security technologies to protect your data, including:
- SSL encryption (HTTPS)
- Encrypted payment processing
- Secure servers & firewalls
- Access control & monitoring

However, no online transmission is 100% secure. We take reasonable measures to safeguard your information.

9. Children's Privacy

We do not knowingly collect information from individuals under 16 years old.

10. Cookie Policy

This website uses cookies to ensure essential functionality, improve performance, and support marketing activities.

Necessary cookies: required for login, checkout, and security.
Analytics cookies: used to measure traffic and site performance.
Marketing cookies: used to deliver personalized ads.

You may manage cookie preferences through our cookie banner or by adjusting your browser settings.

11. Changes to This Privacy Policy

We may update this policy from time to time. The "Last Updated" date indicates the most recent revision.

Contact Us

For privacy inquiries or GDPR requests, contact:

ELECOK CO., LIMITED
Email: [email protected]
Phone: +86 755-86211480