14-Day Return Policy

Customers have the right to withdraw from the contract within 14 days without providing any reason.
The withdrawal period ends 14 days after the day you receive your order.
Products must be returned in good condition, unused, and in their original packaging, except in cases of quality defects.
Buyers must send the goods back within 14 days after notifying us.
If your order includes multiple items delivered separately, the 14-day period begins when the last item is received.

How to exercise the withdrawal right

To exercise your 14-day withdrawal right, please contact us:
Email:[email protected]
Phone:+86 755-86211480

You may use the model withdrawal form, but it is not mandatory.
Please include:
Your name
Order number
The product(s) you wish to return

Return Address

Please do not return any product without prior confirmation from our customer service.
The confirmed return address (located in Shenzhen, China) will be provided after customer service approval.
Administrative address only - do not send returns here without prior confirmation:
ELECOK CO., LIMITED
Room 1007, Xiwan Building
No. 15 Jinhai Road, Bao'an District
Shenzhen, Guangdong 518102
China

International returns may require longer transit times due to shipping distances and customs clearance procedures.

Liability for Impairment

You are responsible for any reduction in the value of the product resulting from handling that goes beyond what is necessary to determine the nature, characteristics, and proper functioning of the product.

Return Shipping Costs

The buyer is responsible for return shipping costs when exercising the 14-day withdrawal right.

If the product has quality issues, ELECOK CO., LIMITED will cover the return shipping cost.

We recommend that customers keep a proof of shipment when returning a product.

Import duties or import VAT may be charged by customs and are not included in our product prices.

We will also reimburse the cost of the least expensive standard delivery method we offer when the 14-day withdrawal right is exercised, in accordance with applicable EU/EEA rules.

Refunds

Refunds will be issued within 1–2 business days after we receive and inspect the returned item(s), and no later than 14 days from the date we are notified of your withdrawal.

Refunds will be processed using the same payment method used for the original purchase.

No additional fees will be deducted from the refund, except for return shipping costs where applicable.

Exceptions

Custom-ordered or special-order components are non-returnable.

Integrated circuits (ICs) and sensitive components that were soldered, installed, or altered cannot be returned.

Free Replacement or Full Refund Policy

Product cannot be used during the warranty period due to quality issues

Product is damaged during transit

Product is not delivered on time due to reasons on our side

Process for Free Replacement or Full Refund

Buyers contact our customer service by email to describe the problem and provide evidence (clear photos, screenshots, or video)

We will check the problem within 1 working day. For eligible cases, we will process a free replacement or full refund within 1–2 business days

If a return is required, we will cover the return shipping cost

Standard Withdrawal Form

Please do not send packages to the address below without prior confirmation.

— To: ELECOK CO., LIMITED
— Email: [email protected]
— I hereby notify my withdrawal from the contract for the following product(s):
— Order Number:
— Product(s):
— Consumer's Name:
— Consumer's Address:
— Date of Receipt:
— Date of Withdrawal:
— Signature (only if submitted on paper)

Contact Information:
Email: [email protected]
Phone: +86 755-86211480
Company: ELECOK CO., LIMITED

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